Troubleshooting

What to try when the extension won't connect, voice won't start or a change doesn't show up, and how to send the details to support.

How to use it

The extension won’t connect: see Pairing the extension.
Voice won’t start: open Setup in the app. It lists what voice needs on this Mac, such as microphone access, with the fix for each; while voice is still getting ready, Tasks says how far along it is.
A change doesn’t show up: reload the page. If the check found a problem, the task says why, and you can Refine or Revert it.
Sign in says “Can't reach MySunday; check your connection.”: check that this Mac is online, then choose Sign in again.
Still stuck: in the MySunday window, choose Settings → Send to support, or write to us from the Support page.